Frequently Asked Questions

Your medical record is a confidential document.

It is the policy of this Practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorised staff members.

Patient health records at the practice are a combination of RACGP style paper files and computerised records using Medical Director software for prescribing, letter writing, medication lists, vaccinations and reminders.

Pathology and radiology results are downloaded.

The practice aim is to provide continuity of care, best practice, appropriate appointments, and confidentiality.

If there are problems perceived with the service or care provided, please inform your Doctor so these matters can be addressed promptly.

Alternatively, a suggestion box is available in the waiting room.

If a problem arises that you wish to take up with an outside agency, you may contact:

Health Services Commissioner

Level 26, 570 Bourke Street,
Melbourne, Victoria, 3000
1300 582 113

Session Times:
8.30am – 12.15pm
1.30pm – 6.00pm

Standard appointments are of 10 to 15 minutes duration.

Contact us today! When booking, please indicate whether you will need a longer appointment, e.g. multiple problems, pre-employment medical, insurance or Centrelink forms etc. You may be asked by your doctor to make a further appointment if your condition is complex. Separate appointments are required for all family members needing a consultation.

Smoking is not permitted in the building or on the grounds.

Your doctor cannot give you their full attention if they are interrupted by phone calls. All medical matters must be dealt with by a consultation rather than by phone. If however, you are asked by your doctor to ring, our receptionists can either put you through to the doctor, or take down your details and the doctor will call at their earliest convenience.

Phone immediately and explain the situation to the receptionist who will either put your call straight through to the doctor, arrange for the patient to be seen as soon as possible, or arrange other emergency care such as ambulance, hospital assessment or admission.